Returns

*Please note that we have a no exchange or return policy for Made to Order, CYO (Create Your Own) and Final Sale pieces are non refundable. All merchandise must be returned with their original packaging. Merchandise must be unused, unworn, unwashed, and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your Return Merchandise Authorization Number clearly documented. You have 14 days to return an item/items once you have received your order.

To send your return back to us, simply follow the below steps:

  • Please email info@adrianacastro.co.com to request an RA#.
  • Provide your RA# on the return form that was included in your shipment.
  • Repackage the item(s) you would like to return along with the completed return slip.
  • Place the prepaid FedEx return label that accompanied your order on the outside of the box you’ll ship back to us.
  • Drop off your shipment at any FedEx facility.
Upon receipt of returned goods, Adriana Castro reserves the right to deny refund if the merchandise does not meet return policy requirements.

Unfortunately we are unable to process exchanges online in our system at this time.Should you be interested in a different size, color or style, please contact us within 7 days of receipt.

Once our warehouse receives and processes your return, we will issue a refund to your original form of payment within 14 business days. You will be refunded the amount you originally paid when purchasing, excluding shipping charges. Keep in mind that Made to Order, CYO (Create Your Own) and Final Sale items are non refundable.

Adriana Castro is unable to refund taxes/duties since it's the country as to which the order is shipped that collects the taxes/duties.

In the case you receive a damaged item please contact us within 7 days of receipt.

  • Items must be returned to us in perfect condition accompanied by the return information label.
  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
  • Please send the package to:
    Adriana Castro
    Attn: Returns
    901 Brickell Key Blvd.
    Suite #3501
    Miami, FL 33131

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